Reservations and Cancellations
CABINS: In order to cancel a cabin reservation and receive a refund, a customer must notify our office by email, phone, or in-person prior to 7 days of their scheduled reservation date. A full refund, minus a 10% processing fee will be refunded for any cancellation made prior to the 7 day period before scheduled check-in. Please be aware there will be no refunds available for cancellations made within less than 7 days advanced notice.
ACTIVITIES: D.O.C. requires a minimum 50% deposit to confirm a reservation. In order to cancel an activity reservation and receive a refund, a customer must cancel by email, phone or in-person prior to 48 hours of their scheduled departure, or reservation time. A full refund, minus a 10% processing fee will be refunded for any cancellation made prior to 48 hours of a scheduled departure. Please be aware there will be no refunds available for cancellations made within less than 48 hours notice.
D.O.C. reserves the right to cancel, re-schedule or re-locate any activity for reasons pertaining to safety; i.e., high-water, high wind, lightening, snow, cold temperatures or other factors beyond our control. D.O.C. does not accept weather factors as a reason for customers to cancel their activity since our 20+ years of experience gives us the local knowledge to determine the need for weather cancellations, or not. In the event of a D.O.C. cancellation, customers will be given a full refund, without the 10% processing fee being assessed.
The goal of Denali Outdoor Center is to help visitors of all ages and ability levels to access the fun and exciting adventures available in Denali National Park. We strive to provide hassle free logistics and excellent customer service on your Denali Park adventure. Our prices are affordable and your satisfaction is our highest priority. We invite you to join us for an Alaskan adventure sure to make a lifetime memory.
We look forward to seeing you this summer on the Nenana River or at Otto Lake for whatever adventure you choose. Please feel free to e-mail, call or write with any questions or to make reservations. We are happy to assist! We’ll see you in the Great Land!! Your Friends, The D.O.C.